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Choose a bounded task
PalmX recommends starting with a workflow you can explain in one sentence: find an approved answer, prepare a draft response or classify an incoming request. Map the current process, its owner and the point where someone must approve the result. Keep the pilot small enough to review individual failures. A suggested pilot could retrieve an internal policy and draft a reply for a staff member to approve; it should not silently send the reply or change a customer record.
Treat outside content as untrusted
OWASP identifies prompt injection as a risk when instructions in external content influence a language model. A retrieved document or message can therefore carry hostile instructions. Our practical recommendation is to separate approved knowledge from permitted actions, restrict each tool to the required permissions and require human approval for consequential actions. Test whether an agent follows instructions hidden inside the material it reads.
OWASP — LLM01:2025 Prompt InjectionEvaluate Arabic and English separately
Use questions from your actual workflow, reviewed by someone who understands the business. Include missing information, conflicting documents, mixed Arabic and English names, and questions that should be escalated. Review answer correctness, supporting references, response time and cost per completed task. A fluent answer is not evidence that a policy or figure is correct. Decide what happens when the agent has no approved source.
Give the pilot an owner
NIST’s AI Risk Management Framework is a voluntary reference for incorporating trustworthiness into AI design, use and evaluation. For your pilot, assign someone to approve the knowledge set and review errors after launch. Document who can access conversations, how long they are retained, which providers receive data and how the agent can be paused. Agree those boundaries before connecting internal or personal information.
NIST — AI Risk Management FrameworkAsk for a measurable handover
Your brief should name the workflow, user roles, data sources and approved integrations. Ask for a review set, test results, operational instructions and the limits of the first release. Compare the pilot with the existing process using the same tasks. Expand only when the evidence supports it, and keep monitoring quality after a model, prompt or knowledge source changes. This is the work that turns a useful demonstration into a maintainable business tool.
The workflow examples are proposed starting points, not client results. Data, provider and approval requirements are agreed for each project.
Discuss your project